Do Not Disturb (DND) Mode
Use Do Not Disturb to send callers directly to voicemail, reducing distractions for your team.
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What is Do Not Disturb Mode?
A Do Not Disturb solution typically allows users to limit interruptions from calls, notifications, alerts, and even vibrations. It’s a great way for users to avoid unnecessary disruptions while they focus on important tasks.
Our Do Not Disturb (DND) feature — included on all of Vonage Business Communications-supported phones — temporarily stops incoming calls from ringing your Vonage phone number. In this way, you can silence all distractions and send calls to voicemail.
How Do Not Disturb works
Do Not Disturb (DND) sends all incoming calls directly to voicemail without ringing your phone. A message informs the caller that you aren’t available to accept calls. You can easily turn your Vonage Do Not Disturb feature on and off from the Admin Portal, Desktop App, or on individual phones.
Advantages of VBC Do Not Disturb Mode
Do Not Disturb can increase productivity by reducing distractions and enhancing focus. It’s a valuable tool when you or your employees are attending a conference, making a presentation, or involved in other situations where it’s important to avoid disruptions.
Here are some of the benefits your company can enjoy with Do Not Disturb:
Heightened focus — Your employees can eliminate distractions when they need to focus on important tasks and other timely business matters.
Professional presence — Eliminate embarrassing or annoying interruptions during important meetings or interviews.
Never miss a call — By sending calls directly to voicemail, you can ensure that you’ll still get all of your messages.
Enhanced flexibility — Do Not Disturb can be easily and quickly turned off and on as needed.
How to use Do Not Disturb mode
Do Not Disturb mode can be enabled or disableds on a phone, in the Vonage Admin Portal, or in the Desktop App. To enable or disable on your phone, refer to the related user manual.
To enable or disable in Admin Portal (Admins and Super Users):
1. Sign in to the Admin Portal.
2. Click Phone System and then click Extensions.
3. Hover over the extension you want to set, then click the Pencil icon.
4. Go to Basic Settings and apply the desired option — toggle on to enable, toggle off to disable.
5. Click Save.
To enable or disable in the Desktop App (all users):
1. Sign in to your Desktop App.
2. Click the Avatar/initials (top left) and apply the desired option — toggle Mute All Devices to on to enable, toggle Mute All Devices to off to disable
3. Click Save.
Still have questions about VBC Do Not Disturb?
Yes, you can customize Do Not Disturb mode to allow calls from specific people or numbers at certain times or in emergencies.
No, Do Not Disturb on a phone will normally allow users to make outgoing calls.
When turned on, a message informs the caller that you are not available to accept calls, and the call goes directly to voicemail.
